Black As Coal Sherpa

All orders are shipped via USPS, UPS or Fedex

USPS Standard First Class :4-8 Business Day Delivery. Plus 1-3 Business Days of Processing.

We currently ship to the continental US excluding Alaska.

*Shipping rates are currently higher than normal due to shipping rate increases for the holiday season. 

Shipping is $8.99 for orders 2lbs and under. 

Shipping is $12.99 for orders above 2 lbs.

Shipping is FREE on Orders over $150.

* Item weights are estimated to ensure things aren't sent back for incorrect weight. For this reason your 1 lb. 14 oz. package may be shipped at over 2 lbs. As a business we are paying the shipping company to ensure the arrival of the package. We aren't profiting from any slight over estimations. 

Please Note: We do not ship on weekends or holidays. Please allow a 1-3 business day time frame for us to process your order from the day the order is placed. 

We are not responsible for any orders lost in transit nor are we responsible for any damages that may be caused while in transit via USPS, UPS or Fedex. If your package was lost, you would need to contact your nearest USPS post office, UPS, or Fedex and provide them with the tracking # that was sent to you once we shipped your order. Please note this becomes a matter between the customer and USPS, UPS or Fedex. We can not replace your package because it was lost, it is a risk we all take when ordering online. It is rare but be aware this can happen.

WE DO OFFER PACKAGE INSURANCE THROUGH the 3rd party ROUTE, HOWEVER IF YOU OPT OUT OF THIS SERVICE YOUR PACKAGE WILL NOT BE PROTECTED.

 

PLEASE READ ALL POLICIES THOROUGHLY, so that you make an informed purchase. Thank your for your interest in shopping with us. We appreciate your business

RETURNS:

• All returns must be made within 10 days of reciept.
• All orders placed under promotion or with the use of discount codes over 10% are FINAL SALE. THERE ARE NO EXCEPTIONS.
• Accessories (jewelry, hats scarves, gloves, novelty items, holiday items), white articles of clothing, bodysuits and undergarments are all FINAL SALE. THERE ARE NO EXCEPTIONS.

•  Any eligible refunds will be for STORE CREDIT ONLY.

• All returns are processed for a store credit of the purchase price of the item/s exclusive of original shipping charges. All shipping fees are excluded from merchandise credit should the customer choose to return an item.

   We can do returns on items where rewards points are used but can not reissue points and are only able to return the monetary value spent as store credit. 

• RETURN SHIPPING is the Responsibility of the customer. 

Return INSTRUCTIONS

• Must email HeyThereBettyWren@gmail.com for return approval.

• Please include your order number in the initial email.

• Merchandise must be returned within 10 days of receipt.

• Merchandise must be unworn and unwashed. Items with smoke or pet odor are NOT eligible for return. Any items returned in an inappropriate condition/odor or perfume will be washed and donated to a local women's shelter and no credit will be issued, so please be mindful when making returns. Remember that this is a small business. Returns need to be in original condition to resell.

• Accessories (Jewelry, sunglasses, purses etc.), bodysuits, intimates, white clothing or items cannot be returned. These items are FINAL SALE.

• All Sale/Clearance/Promotional/Coupon Codes for more than 10% Items are FINAL SALE.

Store Credit:

• Store Credit can only be used online at our website, www.BettyWrenBoutique.com

• Store Credit is Non-Transferrable.

• Store Credit will be processed within 24-48 hours of receipt of the item.

• Maintain track of your return parcel. 

• Store credit is issued after your returned is scanned "PICKED UP"

• Maintaining track of status is the responsibility of the customer.

• Store Credit does not expire.

• Store Credit is accessible via your customer account.

DAMAGES:

• In the unfortunate circumstance that you receive a damaged item. You must send an inquiry within 3 days of receipt of the item so that we can resolve the issue immediately. Please be sure to contact us at HeyThereBettyWren@gmail.com for any return issues. Do not contact through social media DMs for this. 
• You have 7 days from the initial inquiry to provide all supporting evidence for a refund to be honored. 

 *****Be a BETTY not a BULLY!  We do not tolerate rudeness or cyber bullying, we will ALWAYS treat and resolve issues with respect and we ask the same from our customers.  Respect does not always mean getting your way.  The above policies are posted and in place for good reason.  If your item is not eligible for a return, or isn't worth returning, consider gifting the item to a fellow Betty! 

It's unfortunate that we have to say this... BUT ...We have the right to refuse service to anyone.   So keep it kind Betties! :)

 

Hi Betties! We can't always answer all questions via Instagram or social media individually however you may find the answer in our FAQ.

Before we even get to question 1, I know the most questions I get are about the size range. I can't wait to carry a more full range of sizes. As a small business starting out we have mostly Small, Medium, Large and some XL. I am actually considering concentrating on just tops, dresses and jewelry so that I am able to increase the size range. Who needs pants anyway? But seriously, I can't wait to be more inclusive and show off the Buxom Betty Collection. So Stay Tuned! In the meantime please be kind and show support by sharing with friends! Also remember ladies, jewelry has no size! The only way I can get there is if my Lovely Community of Betties share the love so we can grow!

 1. How long does shipping take?

- Our shipping varies depending on the processing time, current work load and your shipping address. After you place your order, it goes into the processing period which usually takes between 1-3 business days (does not include weekends or holidays) once your order is done processing then it is ready for shipping, for Standard First Class shipping it usually takes 5-8 business days (your location plays a big factor in shipping arrival) We are in Maryland :)

2. I never received my package, what happened?

- Once an item is shipped it will automatically send a tracking number with the shipping confirmation email. When you receive a tracking number this means it is now in the hands of USPS,UPS or Fedex, and we are no longer responsible for your package. Although USPS, UPS, or Fedex is a very reliable mailing source, they sometimes do make mistakes and may take longer that what is expected, please understand when this happens it is out of our control. We can not refund you for lost packages. If you need to further discuss any shipping problems after you have received your tracking number, we would suggest to contact your local USPS, UPS, or Fedex and with your tracking number they can let you know exactly where and what is going on with your package. This is very rare but it can happen and we want to make sure you know the proper steps to take action.

 3. I placed an order and one of my items is stated as "NIS", will I still be charged for that item?

- This rarely happens because our stock is our priority but unfortunately, stock mishaps happen. NIS stands for "NOT IN STOCK" Although an item was in stock when purchasing, it does not mean it is ALWAYS either sellable or accurate in stock. Sometimes items may have a damage and we do not want to send that item so it will become out of stock or sometimes the stock is taken at the exact same time as another customer. Nonetheless, we ALWAYS refund the item that is out of stock, please note depending on your bank, sometimes it takes 5-10 business days to show the refund on your statement but it is done as soon as your order is processed. This is the only time we return funds, if an item is out of stock. Again, this rarely happens but it does sometimes so we got you covered!

4. When do you restock on certain items?

- Restocks on items vary, it always depends if the style is available from our vendor and the current demand of the product.

5. I bought something in promotion or using a code, Can I still exchange my items?

-We do offer a lot of special offers, sales and free shipping on specific items weekly, so because of that All Sale/ Promotions are Final Sale, with the exception of any coupon code 10% or less. Because we are a small business space is limited, so when lots of things sell, lots of things come in and we don't have the space for returns after big sales. No Exceptions.

6. What are your exchange policies for BettyWrenboutique.com?

- We offer store credit on all purchases made at full retail price. Orders purchase on promotion or with the use of promotional codes are FINAL SALE (with the exception of 10% or less coupon codes. NO EXCEPTIONS. If the item was purchased at retail price it can be returned for a store credit as long as the item is unworn. Please note that a fragrance scent on the item will be considered used, no exceptions. Please refer to our RETURN POLICY for more in depth of the policy and full information.

8. I received my order and my item is damaged, Can I get another item?

-Yes, if your item arrived defective you have 3 business days from when the tracking shows "delivered" to contact us and inform us about the defect, please make sure to email us HeyThereBettyWren@gmail.com, a DM isn't considered a contact because it is always flooded with tons of questions, we will not be able to get to it in time.  We want to make sure you always have your items in great condition so please make sure to contact us within that time frame. Any days after that will not be considered for an exchange. *Missing, broken or removed hanger straps are not considered damage. They are sometimes removed for social media layouts.

9. The item broke on me while I was wearing it, can i get a refund?

- We know this can be very disappointing and we do apologize if this happens, however we do not manufacture our items and we do not have any control over this, therefore Betty Wren isn't responsible for damages that happen after the item is used. We can not refund you for something that you broke or ripped after wearing. No Exceptions. Thank you for understanding.

10.What size do I get in this item? Can you suggest a size?

- We understand that it may be hard to determine your size in each item, however each item is from different vendors and a lot of factors go in to the sizing such as fabric, stretch and the pattern/cut of the item. Unfortunately we can not recommend a size because we do not know your body type and the fit you would be comfortable with. However if something fits relatively smaller/bigger or true to size we do try to note that on the item descriptions. Please Note: We are not responsible if an item does not fit the way it is expected, use your discretion. However we do offer store credit. Please see the RETURN POLICY information page.

11. Do you have a size chart?

- No. We do not have a size chart because we carry from various vendors and all items vary in size and measurements and there isn't one consistent size chart offered for each item, however we do try to note if the item fits relatively smaller/ bigger or if its true to size. Use your discretion, we can not suggest a specific size but we can describe how it fits. Please read all descriptions before purchasing.

****I try to note on items to size up or down if they don't fit into S (0/2 Medium (4/6) Large (8/10) XL (12/14) but I can only go by how Large or XL fits. I am 5' 5" 170 Lbs.

12. Can I return a bodysuit?

- No. All bodysuits are FINAL SALE at all times. For hygiene purposes, to protect you and other customers, we can not take a bodysuit back. Even if its unworn. NO EXCEPTIONS.

13. Where does my store credit go to? How can I access it?

- All store credits are credited through your account that was made through BettyWrenBoutique.com.

 14. How will I know when my store credit for online processed?

-your online credit will be processed 1-3 business days after we have received your order back from the USPS. It is counted from the day the tracking shows it was "picked up". You can always keep tracking by checking the tracking number you shipped it back to us with.

15.  Can you use coupon codes and rewards points together?

- We honestly don't know at this point. Until someone earns rewards and uses them, we won't know. If you can, great! :)